Q. Are you a licensed company?

A. Yes. Blackberry Cars is licensed by Transport for London (TfL), and all our drivers are Public Carriage Office (PCO) licensed. Licence No.06278/01/03

Q. Is your service available 24/7?

A. Yes. We operate 24 hours a day, 7 days a week, 365 days of the year.

Q. Do you operate fixed prices?

A. Yes. The prices are fixed for pre booked transfers. But if there are any additional drop-offs or pickups then these may incur additional charges.

Q. Will I be charged extra if my plane is delayed or early?

A. No. We track your flight landing time and will be aware of any delays or cancellations and we will dispatch our driver accordingly.

Q. We have children travelling with us; can you provide child/infant seats?

A. We do not usually provide infant car seats, and they are not a legal requirement for travel by minicab in the UK. If you require a car seat please get in touch and we will let you know if it is possible to book one for your trip. Where a car seat is booked we will endeavour to supply one, although we cannot, however, guarantee this due to changing traffic conditions etc. Where a car seat is requested there will be a surcharge of from £10 per car seat depending on the trip. The amount will be confirmed when you make your enquiry. Car seats are not a legal requirement for travel by minicab in this country.

Q. What do I do if I can’t locate my driver?

A. Please call us on 0207 254 3344 or +44 (0) 207 254 3344 and our controller will get you in touch with your driver.

Q. How do I find my driver at the airport?

A. Your driver will be holding a board displaying the Blackberry Cars logo and your name. This will be in the arrivals hall usually near the information desk unless specified on booking.

Q. Is gratuity/service charge included in the price?

A. No. It is the passenger’s choice.

Q: How early do I need to book my car?

A: We recommend you book your minicab a minimum of 4 hours in advance on the phone. In many cases we are able to provide vehicles on much shorter notice so please call us and check availability.

Q: What types of vehicles do you use?

A: We have a range of vehicles ranging from Saloons, Estates, MPV’s and MPV+ vehicles which can cater for up to 8 passengers.

Q: What airports do you cover?

A: We cover all major London Airports which include Heathrow, Gatwick, Stansted, Luton and London City Airport.

Q: How easy is it to book?

A: It’s very easy. Either on the phone: 0 207 254 3344 or +44 (0) 207 254 3344. Or by requesting a quote online, or alternatively you can contact us via email at bookings@blackberrycars.com

Q: Can I get a receipt?

A: Yes. Please advise our controller at the time of booking to ensure a receipt is provided.